Frequently Asked Questions

Account Information

  1. Click on “SIGN IN / JOIN” in the top right hand corner of the home page;
  2. Click “CREATE AN ACCOUNT” under “NEW HERE?” then complete all questions asked on the to create “CREATE AN ACCOUNT” page;
  3. Once you have completed that page click “Submit ” at the bottom of the screen;
  4. Once you have created your account and are logged in you will see “MY ACCOUNT” towards the top right hand corner of the home page (where “SIGN IN / JOIN” was before)

As far as purchasing products is concerned – that can be done through any account as the digital products themselves are not stored until someone activates the codes that are emailed to that purchaser.

If several teachers are going to need access to those digital resources then we recommend you create a “storage” account on the DSMusic website, using a generic, admin type email address – something like music@yourschool.vic.edu.au (that won’t expire when a specific teacher leaves) – with a generic password that all teachers who need access know (e.g. MUSIC123).

Note – whoever receives emails sent to this generic, admin type email address must remain subscribed to receive emails from DSMusic and will need to forward them onto the music teachers as they often contain important information regarding using products.

If you need further assistance, after reading the steps above, please contact us.

Finding, Activating & Downloading

You must register your DSMusic Print Product using a Digital Access Code in order to access the relevant digital content. 

Digital Access Codes (also called eBook Access Codes or Unique Access Numbers) are located in the bottom right corner of the title page of your print book or on the back of an access card under a scratch off panel.

If the purchaser of the product is not the intended user, make sure you complete the following steps in the user’s DSMusic account. 

  1. Log into the user’s account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “DIGITAL ACTIVATION” from the left-hand menu;
  3. Enter the Digital Access Code (8 numbers e.g. 43670003);
  4. Click “SUBMIT”

To access your resources once Digital Activation is complete, see other FAQ for more information or, below:

  1. Log into your account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “MY DOWNLOADS” from the left-hand menu;
  3. Scroll down your list of owned products and click “PDF” or “MP3 Files” in the right hand column beside the title of the product you require;
  4. Save the PDF or MP3 files onto your computer and enjoy!

  1. Click on “SIGN IN ” in the top right hand corner of the home page;
  2. Once you are logged in you will see “MY ACCOUNT” towards the top right hand corner of the home page (where “SIGN IN / JOIN” was before) – click this
  3. You’ll now be in your MEMBER DASHBOARD, from here you can click “MY PURCHASES” to see your previous orders or “MY PURCHASED DIGITAL CODES & ACTIVATION” to see the codes you have purchased (and whether you’ve activated them) for digital products

You can access further information for each product by clicking below. 

Level 1 Digital Content

Level 2 Digital Content

Level 3 Digital Content – Teacher, Student Elite and Standard

Decoding Sound Digital Content

Practice Examinations/SACs

Online Courses

Make sure you’ve completed the Digital Activation first (see other FAQ for more info or the steps below):

  1. Log into your account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “DIGITAL ACTIVATION” from the left-hand menu;
  3. Enter the Digital Product Key (16 numbers and letters separated by hyphens e.g. 436H-EM45-ZMFP-129G)
  4. Click “SUBMIT”

If you’ve bought a Level 1, Level 2, Level 3 or Decoding Sound product, you can access relevant Digital Resources including songs, games, curriculum documents and some audio files. If you’ve purchased a print version only, you will not be able to access a PDF version. 

  1. Log into your account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “MY DOWNLOADS” from the left-hand menu;
  3. Scroll down to find the relevant book and under the Resources column to the right you will see a link saying “RESOURCES”.
  4. Click this link to be taken to the Digital Resource page relevant to the Teacher book you own.

Alternatively:

Once you are logged into the DSMusic website click the “Resources” tab in the top menu across the home page and choose “Lower Secondary Resources” if you own Level 1, “Middle Secondary Resources” if you own Level 2 and “Upper Secondary Resources” if you own Level 3 or “Decoding Sound” in order to open the relevant Digital Resources page.

Once your purchase of a digital product has been processed you will receive an email with the steps to activate and then download these products within it.

However, you can also find the code you need to access your digital product at any time by:

  1. Click on “SIGN IN ” in the top right hand corner of the home page;
  2. Once you are logged in you will see “MY ACCOUNT” towards the top right hand corner of the home page (where “SIGN IN / JOIN” was before) – click this
  3. You’ll now be in your MEMBER DASHBOARD, from here click “MY PURCHASED DIGITAL CODES & ACTIVATION” to see the codes you have purchased for digital products

This page in your Member Dashboard helps you activate the codes, but also see which Digital Product Keys have been activated, which are still available to be assigned and which are expired.

Once you have activated a Deborah Smith Music digital only product you can access/download this by following these steps:

  1. Log into your account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “MY DOWNLOADS” from the left-hand menu;
  3. Scroll down your list of owned products and click “PDF” or “MP3 Files” in the right hand column beside the title of the product you require;
  4. Save the PDF or MP3 files onto your computer and enjoy!

If you’ve purchased a Practice Examination or SAC as a digital product, you can access these by following the same steps as above. The PDF for these products includes embedded links to the audio files, read more here.

If you’ve purchased an Online Course, you can access material within the course space on the DSMusic website and from within the emails you receive, read more here.

Shipping, School Orders & Second-Hand Books

Teachers and school staff can purchase items from the DSMusic Shop using a school order number at the checkout page. Once the order has been received an invoice will be generated for the school to pay and the product(s) will be shipped to you and/or you will be able to activate and download any digital products you have purchased.

You can also use PayPal or Direct Debit at checkout and you will have access to the product downloads following activation as soon as the order has been processed (immediately if paid with PayPal, usually within 24 hours for school order number purchases and when they are received by DSMusic for direct debit payments).

If you’ve purchased digital products, see the other FAQ for more information about activation keys, or below:

  1. Log into your account on the DSMusic website;
  2. Click on “MY ACCOUNT” at the top right of the website home page and then click “DIGITAL ACTIVATION” from the left-hand menu;
  3. Enter the Digital Product Key (16 numbers and letters separated by hyphens e.g. 436H-EM45-ZMFP-129G)
  4. Click “SUBMIT”

If you have bought a second hand book but would like to access the digital products that came with the new version email info@dsmusic.com.au with your name, the title of the book and the unique access number in the book. It will cost $10.00 for you to re-activate these digital resources.

For Shipping and Delivery Information click here.

For more information or assistance contact deborah@dsmusic.com.au